Account and Orders

I am not able to receive an order confirmation email?

Check your “junk” or “spam” folder if you aren’t receiving an order confirmation email. If you are still not able to receive it, try adding our email to your whitelist or drop us a message using the contact form.

How can I check the status of my order?

You can check the order of your status by logging into your dashboard and tracking your recent orders. Our logistics department regularly updates your order status and dispatch an email as the status changes.

When is my order processed?

Once you create an order, it is processed within 48 hours. You also receive a confirmation email once it is dispatched from our facility.

Is my password case sensitive?

Yes, your password is case sensitive. If you are not able to log-in, click “Reset Password” and fill in the required information.

How to update personal information?

Go to your profile and select “Edit” to change the username, password, or any other information associated with your account.

How soon will you credit my refund?

After receiving the item, it may take up to 30 days to process the refunds. After verification, your refund will be deposited into your account with 3-7 days.

How to contact you if I have additional questions about your products?

If you have any queries about our business and products, reach us on our customer support number or let us know using the contact form.

Are they any items that are not eligible for returns?

We do not process returns and refunds for the following items.

  • Items purchased in a promotion sale.
  • Partial returns are not entertained.
  • Products send as gifts
  • Damaged products, when the item shipped was free from any visible defects.