FAQs

General

As a pet owner, what do I need to know about CBD?

CBD is one of the compounds found in Cannabis and hemp plant and is not psychoactive, unlike THC. CBD doesn’t make your pet high or cause euphoric feelings. It promotes wellness and doesn’t alter cognitive function, perception, or dexterity. CBD is being actively studied for its effects on different health conditions and can be used as an alternative to traditional medicine after consultation with your veterinarian.

Can you overdose on CBD?

The short answer, no. It is not possible to get high or overdose using CBD. The most typical side effects your pet will experience drowsiness.

For what conditions has CBD been suggested and validated?

While research around CBD is still ongoing, the current data shows its effectiveness for the following conditions.

  • Anxiety and stress
  • Behavioral disorders
  • Alleviation of cancer symptoms
  • Seizure disorders
  • Arthritis pain
  • Anticonvulsant
  • Helps manage pain and provides pain relief without medication
  • Anti-inflammatory treatment
  • Help with digestion
  • Allergy relief
  • Can help with appetite and nausea
  • Helps with parasitic and bacterial Infections
  • Promotes Homeostasis

As more research is conducted, we predict this list will continue to grow.

Why is CBD good for pets and THC bad for them?

THC contains ingredients that cause psychoactive effects and gets you high. Whereas no adverse effects have been observed when administering large quantities of CBD in cats or dogs.

Do you test your products from third-party labs?

Yes, we pride ourselves on having the highest standards for quality and potency. Every product we sell undergoes rigorous testing and is certified by third-party labs before they get listed on the store.

Where do you source your CBD from?

Our CBD oil is made from organically grown plants in the USA and is 100% free of any synthetic or artificial ingredients.

Are your supplements good for both dogs and cats?

Yes, our products are safe for both canines and felines.

Can I use your supplements for other animals besides dogs and cats?

Yes, you can, but we recommend taking advice from a veteran before using it on another animal.

Account and Orders

I am not able to receive an order confirmation email?

Check your “junk” or “spam” folder if you aren’t receiving an order confirmation email. If you are still not able to receive it, try adding our email to your whitelist or drop us a message using the contact form.

How can I check the status of my order?

You can check the order of your status by logging into your dashboard and tracking your recent orders. Our logistics department regularly updates your order status and dispatch an email as the status changes.

When is my order processed?

Once you create an order, it is processed within 48 hours. You also receive a confirmation email once it is dispatched from our facility.

Is my password case sensitive?

Yes, your password is case sensitive. If you are not able to log-in, click “Reset Password” and fill in the required information.

How to update personal information?

Go to your profile and select “Edit” to change the username, password, or any other information associated with your account.

How soon will you credit my refund?

After receiving the item, it may take up to 30 days to process the refunds. After verification, your refund will be deposited into your account with 3-7 days.

How to contact you if I have additional questions about your products?

If you have any queries about our business and products, reach us on our customer support number or let us know using the contact form.

Are they any items that are not eligible for returns?

We do not process returns and refunds for the following items.

  • Items purchased in a promotion sale.
  • Partial returns are not entertained.
  • Products send as gifts
  • Damaged products, when the item shipped was free from any visible defects.